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Please email us at admin@hisocietyhealth.com if you cannot find an answer to your question.
Q: What makes Hi Society Health different from other patient advocacy services?
A: Every advocate is a Registered Nurse and Board-Certified Patient Advocate, led by a Nurse Practitioner. We provide six weeks of continuous oversight — daily monitoring, confidentiality, and unbroken protection that other services simply don’t offer.
Q: Do you replace my surgeon or medical team?
A: No. We partner with your surgeon and care team to reinforce their instructions, monitor your recovery, and escalate concerns. We are an extension of your medical team, not a replacement.
Q: How long do you work with each client?
A: Every engagement includes a full six weeks of oversight — no gaps, no exceptions. Additional weeks can be added if needed.
Q: What happens during the first 72 hours after surgery?
A: Our team provides daily monitoring (remote or in-person) including vitals, drainage, and incision checks. This is the most critical recovery window, and we safeguard it without compromise.
Q: Is my information kept confidential?
A: Absolutely. Confidentiality is embedded into every client relationship. All communications and records are handled securely and discreetly.
Q: Can my family or caregiver be involved?
A: Yes. We work closely with your chosen caregivers, ensuring they are supported, educated, and confident in providing care between our touchpoints.
Q: Do you accept health insurance?
A: No. Hi Society Health operates as a private-pay concierge service to ensure direct, uncompromised advocacy for every client.
Q: How much does it cost?
A: Packages begin at $3,400. Every plan includes six weeks of oversight, with options for additional add-ons or extensions. Final pricing depends on the level of service selected.
Q: How do I get started?
A: Simply click Start Intake on any page. You’ll be directed to our secure portal to begin the confidential intake process.
Q: Do you replace the surgeon or interfere with my instructions?
A: Never. We reinforce your expertise. Our role is to ensure patients follow your post-op instructions, report concerns promptly, and reduce preventable complications.
Q: How does Hi Society Health benefit my practice?
A: By safeguarding the recovery period, we reduce ER visits, readmissions, and post-op confusion. That protects your outcomes and preserves your reputation.
Q: How do you communicate with the surgical team?
A: We act as an extension of your practice — discreet, direct, and efficient. Critical concerns are escalated immediately, with documentation provided for your review.
Q: What kind of oversight do you provide in the first 72 hours?
A: Daily monitoring including vitals, drainage, and incision checks. This high-risk period is covered without gaps, giving your patients safer transitions from hospital to home.
Q: Is patient confidentiality maintained?
A: Absolutely. Every engagement is confidential, handled with discretion, and compliant with HIPAA. Patients and surgeons can trust that privacy is protected at every step.
Q: What is medical advocacy beyond surgery?
A: Medical advocacy means acting as your voice and protector in any healthcare setting, from ER visits to hospital stays to specialist appointments. We ensure your interests are protected and your care is coordinated.
Q: Who benefits from medical advocacy?
A: Patients navigating complex medical diagnoses, families struggling to understand treatment options, or anyone needing expert support in the hospital or clinic.
Q: Do you attend appointments or hospital visits?
A: Yes. We can accompany you in person or provide remote oversight. Our role is to make sure nothing gets overlooked, and your care team communicates clearly.
Q: Is my medical information confidential?
A: Absolutely. All information shared is secure, private, and protected under HIPAA.
Q: How is medical advocacy billed?
A: Medical advocacy is billed at $350 per hour, with packages starting at 20 hours at a reduced rate. Packages allow for continuous oversight and flexible use across hospital visits, ER advocacy, specialist appointments, and family consultations.
Q: What is legal nurse consulting?
A: Legal nurse consulting bridges healthcare and law. We provide attorneys with expert medical record review, case merit analysis, and testimony support.
Q: Who do you work with?
A: Attorneys, law firms, and families pursuing justice after injury or loss. Our expertise ensures that the medical truth is clearly understood in legal cases.
Q: Can families hire you directly after a loved one’s death?
A: Yes. We work with families and their legal teams to uncover the facts behind wrongful death cases, offering clarity, compassion, and expertise.
Q: What kinds of cases do you support?
A: Medical malpractice, surgical error, wrongful death, case merit review, and record chronologies.
Q: Is this service confidential?
A: Yes. All consultations and case reviews are strictly confidential, handled with discretion and professionalism.
Q: How is legal nurse consulting billed?
A: Legal nurse consulting is billed at $375 per hour, with packages starting at 10 hours at a reduced rate. Packages can be applied toward case review, medical record analysis, chronologies, merit assessments, and expert litigation support.
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